Refund policy
1. Free trial
Every new account includes 15 days of free trial. No charge is made during the trial: you can cancel at any time at no cost.
2. Card verification
Adding a payment method triggers a minimal 0.50 € authorisation, which the payment provider itself refunds automatically and instantly. It is not a real charge and incurs no cost.
3. Subscription charges and cancellation
The subscription is charged in advance at the start of each period. You can cancel automatic renewal at any time from the admin panel or by writing to Contact@Wizzbell.com; the service stays active until the end of the period already paid for. No partial refunds are given for unused days of an already-charged period.
4. Plan changes
When you change plans, the new amount is charged immediately and the billing cycle restarts from that moment. The unused portion of the previous plan is not refunded.
5. Billing errors
If you notice a duplicate charge or a billing error, write to us at Contact@Wizzbell.com with the date and amount; we'll review the case and correct any incorrect charge.